Refund policy

We have a 7-day return policy, which means you have 7-days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@bestvapewholesale.co.uk

If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@bestvapewholesale.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Customer Note: On infrequent occasions Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned. We cannot be held responsible for operational issues with our partner services, but will operate in line with their policies in such an event.If in any unforeseen circumstances item has not been delivered past 72 hours, once the tracking no has been updated on order.Its customer responsibility to contact directly our delivery partner or contact us immediately after 72hrs we are not responsible for any loss.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bestvapewholesale.co.uk